How do we measure quality?
نویسنده
چکیده
منابع مشابه
Data envelopment analysis in service quality evaluation: an empirical study
Service quality is often conceptualized as the comparison between service expectations and the actual performance perceptions. It enhances customer satisfaction, decreases customer defection, and promotes customer loyalty. Substantial literature has examined the concept of service quality, its dimensions, and measurement methods. We introduce the perceived service quality index (PSQI) as a sing...
متن کاملبررسی چگونگی کاربرد نمونه مدیریت کیفیت جامع و مراحل طراحی الگوی مناسب در بیمارستان های دانشگاه علوم پزشکی همدان
How can we reduce the hospital costs? How can we satisfy the customers? How can we improve the efficiency of hospital services? These questions do always occupy the minds of programmers and decision makers in health care organizations. They attempt to provide an appropriate answer to the above questions through designing patterns, strategies and different models. To this end, Hamedan university...
متن کاملUsing Vignettes to Measure the Quality of Health Care
This paper outlines a research project that seeks to measure the quality of care, understand how quality of care varies by geographical location and sectors (private, public or Non-Governmental Organizations) and how (and whether) quality of care has an impact on health choices and outcomes. We discuss a measure of the quality of care, competence, which focuses on what doctors know, or, the max...
متن کاملDetermination and Simulation of Water Quality in Karkheh River Using QUAL2K Model
Karkheh river is located in southwestern of Iran. Industrial and agricultural activities around the river contaminate it through its path. Water quality modeling from upstream of Shoosh city to downstream was simulated by QUAL2K model. In this study, we investigated how best to manage the quality of Karkheh river to be done. Nine parameters including BOD, COD, DO, PH, turbidity, nitrate, phosph...
متن کاملIntangibility of the invisible hand – Analysing the micro-dynamics of novice mentoring program based upon one institutional experience
Although mentoring has been regarded as an essential componentin the developmental phase of medical students, it is the nature ofhierarchical relationship and the quality of emotional exchangewhich determine its sustainability. With great enthusiasm, wehad launched our mentoring program for the new entrants of ourmedical school. After an initial faculty development...
متن کاملذخیره در منابع من
با ذخیره ی این منبع در منابع من، دسترسی به آن را برای استفاده های بعدی آسان تر کنید
برای دانلود متن کامل این مقاله و بیش از 32 میلیون مقاله دیگر ابتدا ثبت نام کنید
ثبت ناماگر عضو سایت هستید لطفا وارد حساب کاربری خود شوید
ورودعنوان ژورنال:
- Health affairs
دوره 16 3 شماره
صفحات -
تاریخ انتشار 1997